- Shipa is a business in the retail industry which markets Lesotho lifestyle brands products.
- Orders will be confirmed and billed via the email address provided on the order form.
- Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in sender’s account.
- Shipa Online Store offers worldwide shipping. Orders received from outside the borders of Lesotho will be billed accordingly and shipping charges can be seen on checkout.
- In some cases, due to the nature of the online store, overselling may occur resulting in refunds.
- Handling time may vary from 1-3 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually dispatch the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
- A tracking number for each order will be provided via email upon shipment.
- International delivery can take anywhere from 5-30 working days to arrive, depending on customs. However, the average is 7 working days.
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer.
- Shipa takes no responsibility for returned packages with incorrectly provided addresses. Should a package return – customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
- All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
- Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM.
- Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
- Shipments go out Monday through Friday and at our pop up venues.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- All orders are shipped double boxed with relevant labels.
- International buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
- All products 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
- Shipa accepts various secure payment methods
- Shipa takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
- Shipa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Shipa contact details: Email support: info@shipa.co.ls
- Alternatively, you can submit your query through the contact page on our website.