CANCELLATION AND REFUND POLICY

Shipa Online Store believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on Shipa Online Store?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is made after your product has been shipped:

–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

Return duration should be 7 working days after receiving the package

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person or kindly inform us within 7 working days. Also, (Phone us: +266 57319347 | Email us:  admin@shipaco.ls) mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved above, the following products shall not be eligible for return or replacement:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories included with the product at the time of delivery;

Contact Us

Mon-Fri 0800-1700 | Phone us: +266 57319347 | Email us: shipaonline@gmail.com