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FAQ Page

1. Q: What is Shipa Online and Pop up Store?

A: Shipa is a choice online and pop-up store offering street wear products which are locally designed and produced.

2. Q: When was Shipa established?

A: Our Pop-Up Store was established in 2016. Our first online store was implemented to live up to its expectation in 2018. We have just released a new and improved online store, which offers a much more stable and secure environment.

3. Q: Are all the products offered by Shipa.co.ls authentic?

A: Yes. Shipa Online and Pop-Up Store guarantee 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.

4. Q: Are the product images displayed on Shipa.co.ls an accurate representation of the product?

A: Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

4. Q: Are the product images displayed on Shipa.co.ls an accurate representation of the product?

A: Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

4. Q: Are the product images displayed on Shipa.co.ls an accurate representation of the product?

A: Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

PAYMENTS

5. Q: How do I order and pay for my products?

A: There are various secure payment methods that we offer, including EFT, Mobile Transfer and E-wallet.

6. Q: Are payments to Shipa Online Store secured?

A: Yes. Each and every payment method offered is highly secured by numerous security implementations.

7. Q: Do you ship internationally?

A: Yes. Shipa is an international online store; therefore we do offer worldwide shipping. The specific shipping costs for your country will be displayed to you upon checkout.

8. Q:How long does shipping take

Q: How long does delivery of my order take?
A: Delivery times differ. International orders can take anywhere from 5−14 working
days to be delivered, whereas local orders to a Lesotho and South African physical
address can take 1−4 working days to be delivered.

9. Q: How long is the handling time before my order gets shipped off?

A: Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment.

10. Q: Are shipments insured?

A: Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.

11. Q: Can I track and trace my delivery on my order?

A: Yes. A tracking number for each order will be provided via email upon shipment.

sizing

12. Q: Do you have a size chart for me to refer to?

A: Yes. You can view our size chart by clicking on “Sizing Info” on any product.

13. Q: I have found a product I wish to purchase but I cannot select my size/colour/Style?

A: Unfortunately, this generally means your size/colour/Style is out of stock at this point in time.
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